ECENTIVS CLIENT PRIVACY STATEMENT
Effective Date: 4 July 2022
This Privacy Statement (“Privacy Statement”) explains how S4eco Limited. (“Ecentivs,” “us,” “our,” and “we”) handles the information that you provide to us as well as customer information collected when users join your loyalty program, and applies to all businesses or persons who create an account at https://rewardsly.io/members/clientlogin (“Client”) or who otherwise use the Ecentivs merchant dashboard and services (collectively, the “App/Site”). If you are an app user, your privacy statement terms are in a separate section below.
Summary of Main Terms
All data collected from the Ecentivs app remains the sole and exclusive property of Ecentivs. As part of our service to you, we display the names and email addresses of each user that joins your loyalty program (“Customer Data”) on your Ecentivs Dashboard. You may view, copy and download this Customer Data during the term of service with Ecentivs. However, you may not directly or indirectly sell, share, transfer, license, or assign Customer Data to any third parties. Customer Data is provided to you under a non-exclusive revocable license with Ecentivs. If your service is terminated with Ecentivs for any reason, your license to use the Customer Data shall automatically cease.
Customers who join your loyalty program will be asked to expressly consent to release their names and email addresses to you for email marketing purposes. If customers do not consent to such release of their contact information, they will be unable to join your loyalty program.
We may use Client and Customer Data for, among other things, statistical and analytical purposes to improve the user experience, to make improvements to the way we deliver our service to Client and Customers, for design and product improvements, and for understanding and engaging our target audience for better marketing purposes. We may also share or exchange Client and Customer Data with technical partners to provide value-added services, new features, additional products, or other enhancements to the Client or Customer experience with Ecentivs.
You agree that we have the right to use images, logos or other information that you upload to your Dashboard in the App so that we can display your program details on the Ecentivs app to our users. It is your responsibility to ensure that you have the proper licenses and legal permissions to use such images or logos.
We do not retain your credit card information. Financial information is processed through Stripe.
Ecentivs has implemented administrative, technical, and physical security controls that are designed to safeguard your information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your information is absolutely secure. Please keep this in mind when disclosing any information to Ecentivs.
Please recognize that protecting your information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
In the event of a security breach, you hereby agree to indemnify Ecentivs, its directors, employees, affiliates and subsidiaries, and hold us harmless from any direct, indirect or consequential loss, cost or damage that you may incur as a result of such breach.
We will retain your account information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your account information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregated or anonymized data indefinitely.
Some of the functionality may be provided by third parties. For example, we use services like Stripe for payment processing. These third parties are not under our control and Ecentivs is not responsible for their privacy policies or practices. If you provide any personal information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
We may, from time to time, for marketing purposes disclose to the public that your business is on the Ecentivs platform. We may do so by promoting your business on the Ecentivs website, informing our audience that you have joined Ecentivs on our social media channels like Facebook, Instagram, Twitter, Telegram and TikTok. You agree that we may use your logo, business name, store address, website link, business images etc. for such marketing purposes. You may request that we take down or modify any such images by sending a request to firstname.lastname@example.org
The Ecentivs services are not intended for children under 18 years of age and we do not knowingly collect information from children under the age of 13 through Ecentivs. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at email@example.com. A parent or guardian of a child under the age of 13 may review and request the deletion of the child’s personal information.
Keeping your personal information current helps ensure that we provide you with the most relevant services. You can access and update your personal information via your account profile. While we are ready to assist you in managing your registrations, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future marketing or other communications.
You may also contact us at firstname.lastname@example.org to access, modify or request the deletion of your personal information.
Ecentivs runs its services on Google Cloud Platform, regardless of where you use the Ecentivs services, the information collected as part of that use will be transferred to and maintained on servers located in the United Kingdom. Any information we obtain about you will be stored in accordance with U.K. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using Ecentivs, you consent to this collection, transfer, storage, and processing of information to and in the United Kingdom.
If you have any questions or concerns relating to this Policy or our privacy practices please contact us at: email@example.com
Any disputes arising from or in connection with this agreement shall be resolved by binding arbitration in the UK before the London International Arbitration. This agreement is governed by UK law. The language of the arbitration shall be English.
ECENTIVS CUSTOMER PRIVACY STATEMENT
Effective Date: 4 July 2022
This Privacy Statement (“Privacy Statement”) explains how S4ECO Limited. (“Ecentivs,” “us,” “our,” and “we”) uses your information and applies to all who use our Ecentivs app, our website www.ecentivs.com, mobile applications, touch technologies, electronic services, social networking sites, interactive features, online services – or any of our described online activities we own or control, including any online activities, owned, controlled, or operated by Ecentivs Affiliates, (collectively, the “App/Site”).
By using the App/Site, you agree to the terms of this Privacy Statement. If you do not agree with the practices described in this Privacy Statement, please do not provide us with your personal information or interact with the App/Site.
We may modify this Privacy Statement at any time. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the App/Site prior to the change becoming effective. You can determine when this Privacy Statement was last revised by referring to the “Effective Date” above. You can review the last version of this Privacy Statement here.
This Privacy Statement is organized as follows:
We will collect information, including Personal Information and Non-Identifying Information, when you interact with us and the App/Site, for example when you:
This Privacy Statement does not apply to the collection of information in any way other than as listed above.
We think that you benefit from a more personalized experience when we know more about you and what you like. However, you can limit the information you provide to Ecentivs, and you can limit the communications that Ecentivs sends to you.
(a) Commercial E-mails
You may choose not to receive commercial e-mails from us by following the instructions contained in any of the commercial e-mails we send or by logging into your account and adjusting your e-mail preferences. Please note that even if you unsubscribe from commercial email messages, we may still e-mail you non-commercial e-mails related to your account and your transactions on the Site. You may update your subscription preferences at any time.
(b) Cookies and Other Technologies
You may manage how your browser handles Cookies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available. You can opt out of being targeted by certain Third-Party Ad-Servers and Ecentivs-served ads online using the National Advertising Initiative’s Opt-Out Tool or the Digital Advertising Alliance’s (DAA) About Ads Opt-Out Tool. For more information review our Cookies Policy.
Currently, we do not alter our data collection and use practices in response to Do Not Track signals.
We use Non-Identifiable Information and Device Data to directly serve you interest-based ads on third-party websites and mobile applications. Interest-based ads served directly by Ecentivs on third-party sites will display the AdChoices icon. If you prefer not to receive interest-based ads from Ecentivs on third-party sites, you can click on the AdChoices icon in the ad, which will direct you to the Your Ecentivs AdChoices page where you can opt out of receiving interest-based ads served by Ecentivs.
(c) Device Data
You may manage how your mobile device and mobile browser share certain Device Data with Ecentivs, as well as how your mobile browser handles Cookies by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
When you first visit or use the App/Site we will request permission to collect and use your device’s precise geolocation. You can opt not to permit the collection of this information, or permit it only when using the mobile app, but it may limit certain functions or features of the App/Site. You can control how and whether we collect your precise geolocation information through your device’s settings.
(d) E-mails from Business Partners
If you wish to opt-out of receiving offers directly from our Business Partners, you can follow the opt-out instructions in the emails that they send you.
We (or our Vendors on our behalf) use information collected as described in this Privacy Statement to:
We also may use information collected as described in this Privacy Statement with your consent or as otherwise required or permitted by law.
Ecentivs uses your geolocation, including your precise geolocation, consistent with this Privacy Statement as described in Section 5 below to deliver location-based offers, products or services that may be of interest to you.
If you use any features on the App/Site to send information about a product or service to another person (e.g., a friend, a colleague, a professional associate, etc.), we will also collect the Personal Information of that other person to the extent disclosed by you and may contact them using the information you provided us.
We (or our Vendors on our behalf) may share your Personal Information as required or permitted by law:
We encourage Business Partners to adopt and post privacy policies. However, their use of Personal Information obtained through Ecentivs is governed by their privacy policies and is not subject to our control.
We may also disclose Non-Identifiable Information:
You provide us with your Personal Information when you register, subscribe, create an account, make a purchase, or otherwise when you provide us your Personal Information during your interaction with the App/Site and Other Programs. We also collect Personal Information when you contact us online for customer service and other support using self-help tools, such as email, text, or by posting to an Online Community.
Device Data may be collected automatically, and as soon as your device interacts with the App/Site and Ecentivs, even if you are not logged into the App/Site using your device. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
We collect your location information, including precise real-time geolocation, such as through look-up based on IP address, GPS, Bluetooth, or WiFi signals, consistent with your choice of mobile device settings. We may also collect the precise location of your device when the app is running in the foreground, background, or even if you are not directly using the application depending on your device and its settings. Your device, as well as the Ecentivs mobile app, provides you with options to control how and when we collect your geolocation. You may be able to disallow our use of certain location data through your device or browser settings, for example, by disabling “Location” services for the Ecentivs application in iOS privacy settings.
Ecentivs has implemented an information security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information. For example, we use industry-standard encryption technology to secure Financial Account Information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our App/Site, you can contact us at firstname.lastname@example.org
You can access, update and delete the Personal Information you provided to us, as described below, by managing this information through your online account or by sending us an email at email@example.com. You can update or remove Financial Account Information as well. Keeping your Personal Information current helps ensure that we, our Affiliates and Business Partners offer you the offers that are most relevant to you.
If you want to deactivate your Ecentivs account or have other questions or requests, please contact us. While we are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile, we cannot always delete records of past interactions and transactions. For example, we are required to retain records relating to previous purchases on the App/Site for financial reporting and compliance reasons.
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. If you wish to deactivate your account or request that we no longer use your Personal Information to provide you services contact us at firstname.lastname@example.org We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Social Community Areas
You also have the option to link social networks, such as Facebook, to your Ecentivs account. Once you register with Ecentivs and connect with the social network, you will be able to automatically post recent Ecentivs activity back to your social network.
This Privacy Statement only addresses the use and disclosure of information by Ecentivs through your interaction with the App/Site. Other websites that may be accessible through links from the App/Site and Other Programs may have their own privacy statements and personal information collection, use, and disclosure practices. Our Business Partners may also have their own privacy statements. We encourage you to familiarize yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.
Ecentivs and our Affiliates reserve the right to disclose, transfer, or license any and all information related to the App/Site, including Personal Information:
The App/Site is a general audience site not directed at children under the age of 12.
By using Ecentivs, you represent that you are at least eighteen years old and understand that you must be at least eighteen years old in order to create an account and purchase the goods or services advertised through the App/Site. We will promptly delete information associated with any account we obtain actual knowledge associated with a registered user who is not at least eighteen years old.
Affiliate means an entity owned, directly or indirectly, by S4ECO Limited or that is controlled by or under common control with S4ECO Limited. and also includes joint ventures entered into by S4ECO Limited. and/or its Affiliates. References in this Privacy Statement to “Ecentivs,” “we,” or “us” also apply to Affiliates.
Business Partners means, collectively, third parties with whom we conduct business, such as merchants, co-marketers, distributors, resellers, and other companies or organizations with whom Ecentivs enters into agreements to support its business and operations.
Cookie means a unique identifier, usually made up of small bits of text or code. For more information, please read our Cookies Policy.
Device Data means information concerning a device you use to access, use, or interact with the App/Site, such as operating system type or mobile device model, browser type, domain, and other system settings, the language your system uses and the country and time zone of your device, geolocation, including precise geolocation, unique device identifier or other device identifiers, advertising identifier, mobile phone carrier identification, and device software platform and firmware information.
Non-Identifiable Information means information that alone cannot identify you, including data from Cookies, Pixel Tags and Web Beacons, and Device Data. Non-Identifiable Information may be derived from Personal Information.
Online Communities means, collectively, our social networking pages or accounts, forums, bulletin boards, discussion groups, chat rooms or other methods of communication that may be offered on or linked through the App/Site.
Other Programs means special programs, features and functionality on our App/Site or other co-branded websites with Business Partners that we reasonably control and that have special use terms applicable to such special programs, features and functionality.
Other Sources means sources of information that legally provide Ecentivs with your information, and which are outside the scope of this Privacy Statement at the time of collection.
Personal Information means information about you that specifically identifies you or, when combined with other information we have, can be used to identify you. This includes the following types of information:
Pixel Tags and Web Beacons mean tiny graphic images placed on website pages or in the emails that allow us to determine whether you have performed specific actions.
Third-Party Ad-Servers means Vendors and other third parties that provide the technology to place ads on websites and track ad performance.
Vendors mean, collectively, third parties that perform business operations on behalf of Ecentivs, such as transaction processing, billing, mailing, communications services (e-mail, direct mail, etc.), marketing, data processing and analytics, servicing, collections, ad management, or information technology services.