Frequently Asked Questions

Loyalty Rewards

Customer loyalty programs are long-term marketing tools that are used by many ecommerce merchants. Customers who demonstrate loyalty to a loyalty program receive rewards for repeat purchases and retention of customers. As well as rewards for purchases, some stores offer rewards for the behaviour of signing up, referring friends, and following.

A customer loyalty platform is where you handle everything that has to do with loyalty program.

  • Create customized rewards
  • Set up customer recruitment processes
  • Take care of your customers the way they deserve

Finding new ways to engage and retain customers is a huge part of ecommerce success. Across the board, customers are becoming harder and more expensive to reach. In fact, data shows that only 9% of digital ads are viewed for more than a second. Advantages of loyalty programs include attracting shoppers back to your store without spending lots of time and money acquiring new customers.

Loyalty programs help you identify your most loyal customers, focus your marketing efforts on them and increase their lifetime value

The ecommerce market is growing by 13% every year, according to research findings.  A loyalty program can help you differentiate yourself from the competition. Most importantly, a loyalty program shows your customers that you value them as individuals, rather than just another number.

Owners of offline and online stores can reward loyal customers with points and rewards based on a variety of activities, such as purchases, birthdays, social media likes, and referrals. Once your customers collect loyalty points, they can redeem them at your store for rewards.

The benefits of a loyalty program extend beyond rewarding points and are also effective at increasing customer loyalty and engagement, resulting in loyal advocates for your brand among shoppers

You will encourage your customers to act as your advocates when you offer a tiered loyalty program, as shoppers will be always looking for ways to upgrade, and you will reward them for reviews and referrals.

Today’s competitive marketplace validates the importance of customer loyalty. It’s harder than ever for stores to stand out from the crowd when there are more online stores opening every day. It is easy to differentiate your store from your competitors, especially when you have a loyalty program.

Customer loyalty programs are a cost-effective method of retaining customers. A points-based rewards program improves a customer’s lifetime value and encourages repeat visits, which usually leads to higher spending. You can also reward points for reviews and referrals, which will allow you to grow your customer base. Points systems increase lifetime values and encourage repeat visits, which often result in higher spending.

The loyalty program provides your customers with the incentive to spend more over time resulting in increased revenue. In order to earn points or redeem an offer, they are more likely to expand their basket size to meet the requirements, and, once they earn points, they are more likely to return again and again.

Finally, a loyalty strategy offers a strong branding opportunity for your business. A retail loyalty programs can act as a valuable way to communicate your brand values. The program promotes your brand and connects your store’s look and feel with the customer base on an emotional level, helping to publicize your store.

Your main time investment in a loyalty program will be setting it up. In order for your loyalty program to match your customers’ needs and your store’s identity seamlessly, you need to pay close attention to what kind of loyalty rewards you’re offering. Your loyalty program will remain successful once you’ve laid the correct foundation. The points balance and actions your customers take to earn points may need to be adjusted further down the line, but that will be quick and easy to change.

In general, ecommerce customer loyalty programs work best for stores that sell products with a high purchase rate – such as, food and drinks, clothes or cosmetics. Consider whether a customer makes a purchase at a store similar that is in competition with your store.? A loyalty program offers the perfect opportunity to differentiate yourself from the competition, when customers buys product from your store one day, and your competitor’s the next.

There are many loyalty program solutions for every size store – from small business to big enterprise.  There’s no point in delaying the launch of a loyalty program. You could be losing out on valuable customers who want to join your program.

Gift Cards

Your Gift Card Terms and Conditions will explain where it can be redeemed.

Your Gift card may have different expiry periods. This is outlined in the Term and Conditions of each card.

Please contact us on info@ecentivs.com or contact/message our team on our WhatsApp 0749-440-5252

You set and sell your Gift Card denominations. These will be outlined in the Term and Conditions of your contract.

For any assistance completing your order, please contact us at help@ecentivs.com or contact/message our team on our WhatsApp 0749-440-5252

To cancel an order, please contact us at help@ecentivs.com or contact/message our team on our WhatsApp 0749-440-5252

You can either cancel the order with our team or return the gift card within 14 days, provided the gift card has not been used. You can do this by sending an e-mail to help@ecentivs.com. With subject: Return Gift card. The full returns policy for each card is listed on your store and the Merchant agreement for each type of card.

You can either cancel the order with our team or return the gift card within 14 days, provided the gift card has not been used. You can do this by sending an e-mail to help@ecentivs.com With subject: Return Gift card. The full returns policy for each card is listed on your store and the Merchant agreement for each type of card.

Generally, a gift card can be returned within 14 days, provided the gift card has not been used. The full returns policy for each card is listed on your store and the Merchant agreement for each type of card.

Yes. The expiry date will be specific to each gift card. They are usually valid for 12 months from the date of purchase date. Please refer to the Terms and Conditions.

Standard 1st Class Royal Mail – Order before 12pm, allow 3 working day delivery (including Saturdays).

Standard 1st Class Royal Mail Signed For – Order before 12pm, allow 3 working day delivery (including Saturdays). This method also provides online delivery confirmation.

Royal Mail Special Delivery Guaranteed – Order before 12pm, allow 3 working day delivery by 9am (including Saturdays).

The Physical Gift Cards are dispatched within 2days after purchasing, while the e-gift cards should take a few minutes to reach you or your recipient via email. If you are experiencing a delay, please allow up to 24 hours for your e gift card to arrive.

Yes, we can send physical gift cards and eGifts directly to your recipient, for a small charge. Please contact us at help@ecentivs.com or contact/message our team on our WhatsApp 0749-440-5252

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